Bulletin Board

There are no Boil Water Orders for the District at this time.

After Hours Emergency Number: 1.877.394.4316. 

LIHWAP: EMERGENCY WATER ASSISTANCE:  There is a new temporary federal program that offers one-time payments to qualifying customers who are struggling to pay their water and wastewater bills during the pandemic. For further information, please visit Illinois.gov and search for 'Local Administering Agencies.'

Your Annual Water Quality Report is now available at www.ilrwa.org/CCR/SHWD.pdf To speak with someone about this report or to request a copy, call 618.529.5313.

 

Billing Information:

February 14, 2023-March 14, 2023 water bills were mailed March 16, 2023 and are due April 10, 2023.  Last day to pay the March bill and avoid delinquent fee and disconnect is March 27, 2023.

Application and Starting Service Deposit Information:

All new customers will need to complete an application to start service.  The District will need a deposit (see below for rates), a signed application, a copy of your driver's license and or state id to start water service. 

Water services can be provided (Monday-Friday) if deposit and application are received by 3:00p.m.

Click here to download application.

Click here for rules and regulations.

Click here for Amending Ordinance 2022-01.

Click here for information on flushing your service line after a water main break or starting new water service.

Click here to download ACH (Automated Clearing House) form.

Coming soon will be the ability to use a credit card for the start service deposit.

Residential Homeowners: $40

Non-Owners: Rental: $100

Mobile Homes: $100

Small Commercial Users: $150

Large Commercial Users:  $1200

The delinquent fee $75.

Returned Checks:  There is a $20 fee for all returned checks

Payment Information:

Payments can be made at the office door slot anytime Monday-Friday 8:30-4:30p.m. Please do not place cash in door slot.

Customers also may pay:

1) South Highway Water ACH no charge, down load form, complete and drop off form and voided check.  Payment made through your bank on due date.

2) on-line with a credit card to shwd.viewmybill.net

3) by calling toll-free (855-483-5729). Identification code is 6295811. There is a processing fee to use a credit card.

4) First Mid-Illinois-Monday-Thursday 8:30a.m. to 4:30p.m., Friday 8:30a.m. to 5:00p.m., Saturday 9:00a.m. - 12:00p.m. Drive-Up Hours-Monday-Friday 8:00a.m. to 5:00p.m., Saturday 8:00a.m. -12:00p.m.

We encourage all customers to sign-up for our on-line billing services. Each month you will receive an email to view and/or pay your bill. If you choose, you may pay on-line. This will be one sure way we can ensure you get your bill in a timely manner. 

The District offers ACH (Automated Clearing House) with no extra charge, contact the office located at 111 Cedar Creek Road, Makanda, IL 62958 and complete the form.  Each month the draft is set-up automatically to deduct your water bill directly from your checking/savings account. Any returned ACH from the bank will be no longer available to use.  Another payment form will be needed for future payments. See click link above for form.

The CDC's statement on Water Treatment and the COVID-19 virus can be found from the link below.

https://www.cdc.gov/coronavirus/2019-ncov/php/water.html

BOARD MEETING SCHEDULE FOR CALANDAR YEAR 2023

Every 3rd Thursday at 6:00p.m. at South Highway Water District Board Room

April 20, 2023, May 18, 2023, June 15, 2023, July 20, 2023, August 17, 2023, September 21, 2023, October 19, 2023, November 16, 2023, December 21, 2023.

Holiday Closings: New Year's Day:  Martin Luther King Jr's Birthday:  President's Day:  Good Friday:  Memorial Day:  Juneteenth:  July 4th:  Labor Day:  Columbus Day:  Veterans Day:  Thanksgiving Day and the day after:  Christmas Eve 1/2 day & Christimas Day.

INFORMATION ON WATER MAIN BREAKS & BOIL WATER ORDERS

When a water main breaks, the following procedures are taken:

A julie is called in and all utility lines are marked. Utility companies have 2 hours to locate their lines.

Staff are notified and the answering machine and website are updated with information.

If a customer has a current phone number with the district, an automated phone call is completed.

Southern Illinoisan Newspaper receives an email regarding the issued boil water order.

Boil water order signs are placed in the area of the boil water order.  

A water sample is taken to the lab once the line is repaired for tests to be conducted to confirm the water is safe for consumption.  Once the lab calls and informs the district the samples have been cleared for consumption, the district can lift the boil water order.  Immediately, the signs are removed, webiste and answering machine is updated.

 

Public Notice

        South Highway Water District

     Ox Yoke Watermain Construction

      Touch of Nature Booster Pump Replacement

 

The South Highway Water District proposed Ox Yoke Watermain/Touch of Nature Booster Pump Station project was financed wholly by the Drinking Water State Revolving Fund (SRF). The SRF is administered by the Illinois Environmental Protection Agency and receives a portion of its money to fund these types of projects from the U.S. Environmental Agency.

 

SRF programs operate in each state to provide communities the resources necessary to build, maintain and improve the infrastructure that protects one of our most valuable resources: water.

 

The Estimate of Cost for the proposed project is approximately $561,000. Of that amount,

$265,000 will be forgiven by IEPA. The remainder loan amount of $296,000 will be repaid to IEPA over a 20 year term at a 0.93% interest rate.

 

The proposed project includes construction of the following items:

 

·     Construct 1,700 L.F. of 4” Class 200 PVC Watermain

·     Flushing Hydrants with Auxiliary Gate Valves

·     New Service Connections

·     Service Line Reconnections

·     Remove Existing Touch of Nature Pump Station

·     Construct a new Touch of Nature (TON) Pump Station

·     TON Pump Station Electrical Service

·     TON Pump Station Telemetry

·     TON Pump Station Emergency Power Generator

·     TON Pump Station Site Fence

 

The proposed watermains are required to supply the existing customers currently being served by shared water meters and service lines and to be in compliance with IEPA regulations.

 

The TON Pump Station and appurtenances are necessary due to the condition of the existing equipment which was originally constructed in 1970s. The existing equipment is beyond its normal life expectancy and should be replaced as soon as possible.

 

The completed project will improve the water quality for the Boskeydell area residents, Touch of Nature and Giant City Park and the South Highway Water District distribution system.

Mowing Season: 

Please be careful when mowing around water meters.  Our new meters have electronic devices inside.  If your meter is damaged the cost is approximately $300. There will be a fee charged if any meter is destroyed or damaged.  Prices for the repair or replacement vary by damage.  Please be careful when mowing around your meter.