Attention All Customers:

 

SOUTH HIGHWAY WATER DISTICT WILL BE CLOSED, FRIDAY, APRIL 19, IN OBSERVANCE OF GOOD FRIDAY. 

 

BOIL WATER ORDER LIFTED:  The Boil Water Order for 2687-2629 Union Hill Road and 3268-3373 W. Pleasant Hill Road (SIU Farms) and 3599/3565 Pleasant Hill Road HAS BEEN LIFTED.

 

Disconnect Notices will be sent on Monday, April 15. Please pay any outstanding bills as we do not like to disconnect anyone.

 

We encourage all customers to sign-up for our on-line billing services. Each month you will receive an email to view and/or pay your bill. If you choose, you may pay on-line. This will be one sure way we can ensure you get your bill in a timely manner. You can pay your bill online at http://pay.softtelpay.com or by calling toll-free

(855-483-5729). Identification code is 6295811.

 

We also offer ACH (Automated Clearing House) with no extra charge, please come into the office located at 111 Cedar Creek Road, Makanda, IL 62958 and complete the form.  Each month the draft is set-up automatically to deduct your water bill directly from your checking/savings account. 

 

OFFICE PHONE: 618-529-5313

OFFICE FAX: 618.549.0111

OFFICE HOURS: MONDAY-FRIDAY 8:30 A.M.-12:00NOON & 1:00-4:30P.M.

 

Water Rates:   Single Unit 16.25 for the first 1,000 gallons and $7.50 for each 1,000 after the first 1,000 is used

                        Multi Unit 20.85 for the first 1,000 gallons and $7.50 for each 1,000 after the first 1,000 is used

 

All new customers will need to come into the office to complete an application to start service.  There is a deposit, application and signature required. 

Residential Homeowners: $40

Non Owners Rental: $100

Mobile Homes: $100

Small Commercial Users: $150

Large Commercial Users:  $1200

 

Reconnection fee for non-payment of your water bill is $75

 

Water services can be provided (Monday-Friday) if deposit and application are received by 3:00p.m. You will need to visit the office a signature and a deposit is required.  We accept cash, money order or check. 

 

Returned Checks:  There is a $20 fee for all returned checks

 

There will be a fee charged if any meter is destroyed or damaged.  Prices for the repair or replacement vary by damage.  Please be careful when mowing around your meter.

 

Posted below is a copy of our Lead Information Letter in the event of an interruption in service, please read the information below.

 

Lead, a metal found in natural deposits, is harmful to human health, especially young children. The most common exposure to lead is swallowing or breathing in lead paint chips and dust. However, lead in drinking water can also be a source of lead exposure. In past, lead was used in some water service lines and household plumbing materials. Lead in water usually occurs through corrosion of plumbing products containing lead; however, disruption (construction or maintenance) of lead service lines may also temporarily increase lead levels in the water supply. The disruption may be sometimes cause by water main maintenance/replacement. As of June 19, 1986, new or replaced water serviced lines and new household plumbing materials could not contain more than 8% lead. Lead content was further reduced on January 4, 2014, when plumbing materials must now be certified as lead-free to be used (weighted average of wetted surface cannot be more than 0.25%lead). The purpose of this notice is for informational purposed only. While it is not known for certain whether or not this particular service work will adversely affect the lead (if present) plumbing in and outside your home, below describes some information about the project and some preventative measure you can take to help reduce the amount of lead in drinking water. DESCRIPTION: EMERGENCY WATER/LEAK/BREAK REPAIR What you can do to reduce lead exposure in drinking water: If you are also under a boil order, run water to flush out lead before boiling water. If the plumbing in your home is accessible; you may be able to inspect your own plumbing to determine whether or not you have a lead service line. Otherwise, you will most likely have to hire a plumber. If you do not have a lead service line, running the water for 1-2 minutes at the kitchen tap should clear the lead from your household plumbing to the kitchen tap. Once you have done this, fill a container with water and store it in the refrigerator for drinking, cooking, and preparing baby formula throughout the day. If you do have a lead service line, flushing times can vary based on the length of your lead service line and the plumbing configuration in your home. The length of lead service lines varies considerable. Flushing for at least 3-5 minutes is recommended. Use cold water for drinking, cooking and preparing baby formula. Do not cook with or drink water from the hot water tap; lead dissolves easier into hot water. Do not use water from the hot water tap to make baby formula. Look for alternative sources or treatment of water. You may want to consider purchasing bottle water or a water filter that is certified to remove total lead. Clean and remove any debris from faucet aerators on a regular basis. Do not boil water to removed lead. Boiling water will not reduce lead. Purchase lead-free faucets and plumbing components. Remove the entire lead service line. Test your water for lead. Call us at 618.529.5313 to find out how to get your water tested for lead. While we do not do the testing, we can provide a list of laboratories certified to do the testing. Laboratories will send you the bottles for sample collection. Please note that we are not affiliated with the laboratories and they will charge you a fee. If test results indicated a lead level above 15ug/L bottled water should be used by pregnant women, breastfeeding women, young children, and formula-fed infants.

 

For more information on reducing lead exposure around your home and the health effects of lead, visit the USEPA website at www.epa.gov/lead, the CDC Web site www.cdc.gov/nceh/lead,http://www.epa.illinois.gov/citizens/citizens-information/in-your-home/resources-on-lead/index or call the National Lead Information Center at 800-424-LEAD, or contact your health care provider or local health department.